Delivery & Shipping Policy

1. Delivery Timeline: Orders are typically processed and dispatched within 2–4 business days. Delivery times may vary based on your location, product availability, and courier service. Estimated delivery across India is usually between 5–10 business days from the date of dispatch.

2. Shipping Charges: We offer free standard shipping on all prepaid orders across India. For Cash on Delivery (COD) orders, a minimal fee may be applicable and will be displayed at checkout.

3. Order Tracking: Once your order is shipped, you will receive an email or SMS with tracking details. You can use this information to monitor the real-time status of your package via the courier’s website.

4. Delivery Partners: We partner with leading logistics providers like Delhivery, DTDC, Blue Dart, and India Post to ensure safe and timely delivery of your products.

5. Undelivered Orders: If we are unable to deliver due to incorrect address details or customer unavailability, the order will be returned to us. Our team will contact you for re-dispatch. Additional charges may apply for reshipping.

6. International Shipping: Currently, we do not offer international shipping. We are working to expand our services and will announce updates on our website soon.

7. Delays: While we strive to deliver on time, there may be occasional delays due to external factors such as weather conditions, courier disruptions, or local restrictions. We appreciate your patience in such cases.

For any further assistance, please contact us at support@suganyatex.com.